Effective Date: September 4, 2026
1. Overview and Digital Goods Policy
At DEVELVETY, we sell exclusively digital products (including downloadable software products, templates, digital images, and instant downloads).
Due to the nature of digital goods, which are delivered instantly to your account or email upon successful payment, all sales are final. Because digital products cannot be physically returned, inspected, or “un-downloaded,” we generally do not offer refunds, returns, or exchanges once the download link has been generated or accessed.
2. European Union Right of Withdrawal
If you are located in the European Union (EU) or the United Kingdom (UK), statutory consumer protection laws typically grant a 14-day right of withdrawal for online purchases. However, by purchasing our digital goods, you explicitly consent to immediate performance of the contract and acknowledge that you lose your right of withdrawal once the digital download or streaming of the product has commenced.
3. Exceptions Where Refunds May Be Granted
We want you to be completely satisfied with your purchase. We will evaluate refund requests on a case-by-case basis under the following strict conditions:
- Technical Defect: If the digital file is corrupted, broken, or defective, and our technical support team cannot fix the issue or provide a working replacement within 14 days of contact.
- Product Misrepresentation: If the delivered digital product is completely different from the description, preview, or specifications provided on our website.
- Accidental Duplicate Purchase: If you accidentally purchased the exact same digital product twice in two separate transactions, we will issue a full refund for the duplicate transaction.
Note: Refund requests based on “accidental purchases” (except duplicates), “change of mind,” or the fact that you do not have the proper software to open the file will be rejected.
4. How to Request Assistance or a Refund
To complete a refund request or report a technical defect, we require a receipt or proof of purchase.
Please contact our support team at support@develvety.com with the following information:
- Your Order Number.
- The email address used during purchase.
- A detailed description (and screenshots, if applicable) of the technical issue you are experiencing.
5. Approved Refunds Processing
If your refund request is verified and approved by our team, the refund will be processed immediately. A credit will automatically be applied to your credit card, PayPal, Payoneer account, or original method of payment. Please note that it may take some business days for your bank or payment processor to officially post the transaction.
6. Sale and Promotional Items
Only regular-priced digital items may be evaluated for refunds under Section 3. Sale, discounted, or promotional items are strictly non-refundable under any circumstances.
7. Contact Us
For any questions related to refunds, technical issues, or access to your digital downloads, please reach out to us at: support@develvety.com.